Nurses' perception of how an e-message system influences cross-sectoral communication: A qualitative study

Publikation: Bidrag til tidsskriftTidsskriftartikelfagfællebedømt

Standard

Nurses' perception of how an e-message system influences cross-sectoral communication : A qualitative study. / Petersen, Helle V; Foged, Signe; Madsen, Annette L.; Andersen, Ove; Nørholm, Vibeke.

I: Journal of Nursing Management, Bind 26, Nr. 5, 2018, s. 509-517.

Publikation: Bidrag til tidsskriftTidsskriftartikelfagfællebedømt

Harvard

Petersen, HV, Foged, S, Madsen, AL, Andersen, O & Nørholm, V 2018, 'Nurses' perception of how an e-message system influences cross-sectoral communication: A qualitative study', Journal of Nursing Management, bind 26, nr. 5, s. 509-517. https://doi.org/10.1111/jonm.12575

APA

Petersen, H. V., Foged, S., Madsen, A. L., Andersen, O., & Nørholm, V. (2018). Nurses' perception of how an e-message system influences cross-sectoral communication: A qualitative study. Journal of Nursing Management, 26(5), 509-517. https://doi.org/10.1111/jonm.12575

Vancouver

Petersen HV, Foged S, Madsen AL, Andersen O, Nørholm V. Nurses' perception of how an e-message system influences cross-sectoral communication: A qualitative study. Journal of Nursing Management. 2018;26(5):509-517. https://doi.org/10.1111/jonm.12575

Author

Petersen, Helle V ; Foged, Signe ; Madsen, Annette L. ; Andersen, Ove ; Nørholm, Vibeke. / Nurses' perception of how an e-message system influences cross-sectoral communication : A qualitative study. I: Journal of Nursing Management. 2018 ; Bind 26, Nr. 5. s. 509-517.

Bibtex

@article{82b20bb574064bfbb8b59a24e1404b8b,
title = "Nurses' perception of how an e-message system influences cross-sectoral communication: A qualitative study",
abstract = "AIM: To investigate hospital and home care nurses' experiences on how an e-message system influences cross-sectoral communication 2 years after introduction.BACKGROUND: Cross-sectoral communication is identified as the main barrier for high quality in transitional care. An e-message system was introduced to ensure dialogue and precise and useful information exchange.METHODS: Nurses from one hospital and six collaborating municipalities were included. Semi-structured focus group interviews and participation observation was conducted and data were analysed using content analysis.RESULTS: The e-message system was used in both sectors but did not promote cross-sectoral dialogue. The home care nurses expressed distrust in the information from the hospital. The hospital nurses' intention was to provide relevant and accurate information but their main focus was to fulfil the standards within the system rather than the quality of the information exchanged.CONCLUSIONS: The e-message system supports a one-way information flow, rather than the intended loop of information exchange and dialogue.IMPLICATIONS FOR NURSING MANAGEMENT: Nurse managers should recognise that although an e-message system is being used in a clinical setting, it may not support exchange of high-quality information and dialogue. Focus must be on both standards as well as quality when new systems are introduced.",
author = "Petersen, {Helle V} and Signe Foged and Madsen, {Annette L.} and Ove Andersen and Vibeke N{\o}rholm",
note = "{\textcopyright} 2018 John Wiley & Sons Ltd.",
year = "2018",
doi = "10.1111/jonm.12575",
language = "English",
volume = "26",
pages = "509--517",
journal = "Journal of Nursing Management",
issn = "0966-0429",
publisher = "Wiley-Blackwell",
number = "5",

}

RIS

TY - JOUR

T1 - Nurses' perception of how an e-message system influences cross-sectoral communication

T2 - A qualitative study

AU - Petersen, Helle V

AU - Foged, Signe

AU - Madsen, Annette L.

AU - Andersen, Ove

AU - Nørholm, Vibeke

N1 - © 2018 John Wiley & Sons Ltd.

PY - 2018

Y1 - 2018

N2 - AIM: To investigate hospital and home care nurses' experiences on how an e-message system influences cross-sectoral communication 2 years after introduction.BACKGROUND: Cross-sectoral communication is identified as the main barrier for high quality in transitional care. An e-message system was introduced to ensure dialogue and precise and useful information exchange.METHODS: Nurses from one hospital and six collaborating municipalities were included. Semi-structured focus group interviews and participation observation was conducted and data were analysed using content analysis.RESULTS: The e-message system was used in both sectors but did not promote cross-sectoral dialogue. The home care nurses expressed distrust in the information from the hospital. The hospital nurses' intention was to provide relevant and accurate information but their main focus was to fulfil the standards within the system rather than the quality of the information exchanged.CONCLUSIONS: The e-message system supports a one-way information flow, rather than the intended loop of information exchange and dialogue.IMPLICATIONS FOR NURSING MANAGEMENT: Nurse managers should recognise that although an e-message system is being used in a clinical setting, it may not support exchange of high-quality information and dialogue. Focus must be on both standards as well as quality when new systems are introduced.

AB - AIM: To investigate hospital and home care nurses' experiences on how an e-message system influences cross-sectoral communication 2 years after introduction.BACKGROUND: Cross-sectoral communication is identified as the main barrier for high quality in transitional care. An e-message system was introduced to ensure dialogue and precise and useful information exchange.METHODS: Nurses from one hospital and six collaborating municipalities were included. Semi-structured focus group interviews and participation observation was conducted and data were analysed using content analysis.RESULTS: The e-message system was used in both sectors but did not promote cross-sectoral dialogue. The home care nurses expressed distrust in the information from the hospital. The hospital nurses' intention was to provide relevant and accurate information but their main focus was to fulfil the standards within the system rather than the quality of the information exchanged.CONCLUSIONS: The e-message system supports a one-way information flow, rather than the intended loop of information exchange and dialogue.IMPLICATIONS FOR NURSING MANAGEMENT: Nurse managers should recognise that although an e-message system is being used in a clinical setting, it may not support exchange of high-quality information and dialogue. Focus must be on both standards as well as quality when new systems are introduced.

U2 - 10.1111/jonm.12575

DO - 10.1111/jonm.12575

M3 - Journal article

C2 - 29600817

VL - 26

SP - 509

EP - 517

JO - Journal of Nursing Management

JF - Journal of Nursing Management

SN - 0966-0429

IS - 5

ER -

ID: 216461486