Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningfagfællebedømt

Standard

Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent. / Maharjan, Raju; Rohani, Darius Adam; Bækgaard, Per; Bardram, Jakob; Doherty, Kevin.

CUI Conference on Conversational User Interfaces. 2021. 5.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningfagfællebedømt

Harvard

Maharjan, R, Rohani, DA, Bækgaard, P, Bardram, J & Doherty, K 2021, Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent. i CUI Conference on Conversational User Interfaces., 5. https://doi.org/10.1145/3469595.3469600

APA

Maharjan, R., Rohani, D. A., Bækgaard, P., Bardram, J., & Doherty, K. (2021). Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent. I CUI Conference on Conversational User Interfaces [5] https://doi.org/10.1145/3469595.3469600

Vancouver

Maharjan R, Rohani DA, Bækgaard P, Bardram J, Doherty K. Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent. I CUI Conference on Conversational User Interfaces. 2021. 5 https://doi.org/10.1145/3469595.3469600

Author

Maharjan, Raju ; Rohani, Darius Adam ; Bækgaard, Per ; Bardram, Jakob ; Doherty, Kevin. / Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent. CUI Conference on Conversational User Interfaces. 2021.

Bibtex

@inproceedings{f868cdfcd7dc4c28aaf3e6f799f779a5,
title = "Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent",
abstract = "The growing popularity of smart-speakers in recent years has led to increased interest in the capacity of Conversational Agents (CAs) to support health and wellbeing. This extends to their potential to engage users in human-like conversations as means of gathering self-reported health data. Prior research has focused on the optimization of CAs for the collection of discrete responses to standardized questionnaires. Less research however, has investigated how a more conversational modality shapes what people recount of their wellbeing nor what they make of the experience. This paper presents the findings of a lab-based random assignment study contrasting 59 participants{\textquoteright} experiences of two distinct designs of a CA named Sofia — each separately enabling discrete or open-ended responses to the World Health Organization-Five Wellbeing Index (WHO-5) questionnaire. Analysis of task completion times, Speech-System Interface Usability (SASSI) scores, and coherence between verbal and paper-based responses suggests that CAs can serve as a feasible means of gathering self-reported health data, although users report finding discrete response options more habitable (i.e. easier to grasp) than an open-ended alternative. We discuss the implications of these findings for the design of CAs to support the self-report of health and wellbeing, and highlight future research directions",
author = "Raju Maharjan and Rohani, {Darius Adam} and Per B{\ae}kgaard and Jakob Bardram and Kevin Doherty",
year = "2021",
doi = "10.1145/3469595.3469600",
language = "English",
isbn = "978-1-4503-8998-3",
booktitle = "CUI Conference on Conversational User Interfaces",

}

RIS

TY - GEN

T1 - Can We Talk? Design Implications for the Questionnaire-Driven Self-Report of Health and Wellbeing via Conversational Agent

AU - Maharjan, Raju

AU - Rohani, Darius Adam

AU - Bækgaard, Per

AU - Bardram, Jakob

AU - Doherty, Kevin

PY - 2021

Y1 - 2021

N2 - The growing popularity of smart-speakers in recent years has led to increased interest in the capacity of Conversational Agents (CAs) to support health and wellbeing. This extends to their potential to engage users in human-like conversations as means of gathering self-reported health data. Prior research has focused on the optimization of CAs for the collection of discrete responses to standardized questionnaires. Less research however, has investigated how a more conversational modality shapes what people recount of their wellbeing nor what they make of the experience. This paper presents the findings of a lab-based random assignment study contrasting 59 participants’ experiences of two distinct designs of a CA named Sofia — each separately enabling discrete or open-ended responses to the World Health Organization-Five Wellbeing Index (WHO-5) questionnaire. Analysis of task completion times, Speech-System Interface Usability (SASSI) scores, and coherence between verbal and paper-based responses suggests that CAs can serve as a feasible means of gathering self-reported health data, although users report finding discrete response options more habitable (i.e. easier to grasp) than an open-ended alternative. We discuss the implications of these findings for the design of CAs to support the self-report of health and wellbeing, and highlight future research directions

AB - The growing popularity of smart-speakers in recent years has led to increased interest in the capacity of Conversational Agents (CAs) to support health and wellbeing. This extends to their potential to engage users in human-like conversations as means of gathering self-reported health data. Prior research has focused on the optimization of CAs for the collection of discrete responses to standardized questionnaires. Less research however, has investigated how a more conversational modality shapes what people recount of their wellbeing nor what they make of the experience. This paper presents the findings of a lab-based random assignment study contrasting 59 participants’ experiences of two distinct designs of a CA named Sofia — each separately enabling discrete or open-ended responses to the World Health Organization-Five Wellbeing Index (WHO-5) questionnaire. Analysis of task completion times, Speech-System Interface Usability (SASSI) scores, and coherence between verbal and paper-based responses suggests that CAs can serve as a feasible means of gathering self-reported health data, although users report finding discrete response options more habitable (i.e. easier to grasp) than an open-ended alternative. We discuss the implications of these findings for the design of CAs to support the self-report of health and wellbeing, and highlight future research directions

U2 - 10.1145/3469595.3469600

DO - 10.1145/3469595.3469600

M3 - Article in proceedings

SN - 978-1-4503-8998-3

BT - CUI Conference on Conversational User Interfaces

ER -

ID: 335687886